What can i do if i receive a wrong / damaged product?

Our customers are invited to signalize damages or defects of a/the products within 15 days after they receive their order.

Then we will proceed on solving the issue in different options:

1. To ship the item(s) back for a replacement or refund. In this case the shipping costs will be on our account.

2. If this defect is not important, in agreement with the customer we can apply a discount on the defective item(s)

As our handbags have a 24 month warranty, if a product has been used by the customer and it get a problem but still in warranty period.

The customer can ship it back  by paying the shipping cost, once we receive it we will repair it and pay the  cost to mail it again to the customer.