After reception of the order the customer signalize a defective or damaged product(s), we will advise to ship it/them back.
Once it arrives, we will verify if really the item was defective or damaged.
If it is, we will not only ship a replacement but also reimburse the shipping cost paid by the customer to mail it back to us.
But If we realize that the bag or the product has no defect or damage, we will proceed on reimbursing instead of shipping a replacement in order to avoid another shipping back. We invite customer(s) to signalize this defect within 15 days after reception of the order.
