1. Before shipping
If you want to exchange an item or its color after confirming your order but before it is shipped, please contact us via email at info@florenceleathermarket.com.
• Color Exchange: We will check the availability of the requested color and update your order accordingly.
• Design Exchange: If you prefer a different design, we will check availability and inform you if there is any price difference.
Please ensure to contact us as soon as possible to avoid shipping delays.
2. After delivery
If you have already received your order and would like to exchange an item, you must contact us first to confirm the availability of the desired item or color. Please note that additional shipping costs may apply for returns and re-deliveries.
For more details, please visit our Returns and Exchange Policy page.
