If you receive the wrong order, please follow these steps:
1. Check Your Order Confirmation: Verify the details of your order in the confirmation email to ensure the items received do not match your request.
2. Contact Customer Care: Reach out to our customer care team as soon as possible by emailing info@florenceleathermarket.com. Please include your order number, a brief description of the issue, and photos of the received items.
3. Await Further Instructions: Our customer care team will respond promptly with the necessary steps to resolve the issue, which may include a replacement, return, or refund process.
We are committed to resolving any order issues quickly and efficiently to ensure your satisfaction.
